Frequently Asked Questions

The new FuelRod comes with increased battery capacity (23% more power than the original FuelRod) and USB-C compatibility for faster charging capabilities. It also includes a sleek design with a new power button and LED power indicators to let you know how much charge is left. Updated cables and adaptors are also included in the NEW FuelRod Kit.

Yes, the new FuelRod will be swappable nationwide!*

*Note: All FuelRod Kiosk locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible.

The NEW FuelRod Kit includes a fully charged USB-C FuelRod, with cables and adapters included for most smart devices, and an increased battery capacity for longer usage.

The price of the NEW FuelRod Kit varies by location and venue. Customers will be able to purchase a kit at the nearest kiosk* or online through our website or Amazon store if they prefer to plan ahead.

Existing customers with the original FuelRod can take advantage of our new upgrade program, which allows them to upgrade to the NEW FuelRod for just the normal cost of a swap. This typically results in a significant discount on the NEW FuelRod Kit. (Please visit the Upgrade program of FAQs section.)

For the most current pricing and details, please visit our website or check out the nearest FuelRod kiosk*. 

*Note: All FuelRod Kiosk locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible.

The NEW FuelRod is compatible with most smart devices (this includes Apple and Android devices), including those with USB-C, micro-USB, and lightning connectors. Remember the cables and adapters are provided in the New FuelRod Kit for your convenience.

You can recharge the NEW FuelRod at home using any standard USB-C wall charger or adapter.

The higher-capacity NEW FuelRod is designed to deliver power more quickly, charging your device at a faster rate than the original FuelRod. While it may appear to deplete sooner, you’re actually receiving more energy in less time. This faster charging feature is intended to get your device powered up quickly and efficiently, as requested by many customers.

The NEW FuelRod charges faster than the original version, typically taking about 2-3 hours to fully charge depending on the power source. Or you can swap it for a fresh one at any FuelRod kiosk* near you.

*Note: All FuelRod Kiosk locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible.

The LED indicators show the remaining battery charge. This feature helps you know when it’s time to recharge your FuelRod or swap for a fresh fully charged one at any FuelRod kiosk nationwide. Four solid green lights mean your FuelRod is fully charged and ready to go! 

Note: Click on the power button to see the status. Double click the power button to turn off.

The NEW FuelRod Kit is currently available on our website (www.fuel-rod.com), our Amazon Store and will be available at all Kiosks* nationwide.

*Note: All FuelRod kiosk locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible. 

The NEW FuelRod offers the unique advantage of being swappable at any FuelRod kiosk* nationwide, ensuring you always have access to a fully charged power bank, combined with the latest charging technology.

*Note: All FuelRod Kiosk locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible.

The NEW FuelRod offers faster charging, higher battery capacity, and enhanced compatibility, ensuring a more reliable and convenient charging solution for your devices.

If you lose your FuelRod, unfortunately you will need to purchase a new one.

For bulk purchase inquiries, please contact our sales team through our website for more information on available discounts. Please select the “Contact Us” Tab or email support@fuel-rod.com.

The NEW FuelRod will be swappable at existing FuelRod kiosks* nationwide, including airports, theme parks, hospitals, and convention centers. All FuelRod locations are being upgraded to support the new program through a phased rollout. Rest assured; we are working as quickly as possible to have all kiosks updated. Please check the FuelRod app for the most current list of in-service locations or reach out to customer service at 844-383-5763.

*Note: All FuelRod Kiosk locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible.

FuelRod Upgrade Program: It’s a new program that allows existing FuelRod customers with the original FuelRod the ability to upgrade to the NEW FuelRod for the cost of a normal swap. Customers will receive a new kit that includes the NEW FuelRod with more power, USB-C capabilities for faster charging, and updated cables and adapters. Customers will be able to process the upgrade at any FuelRod kiosk* nationwide.

The Upgrade Program is a special limited offer. Terms and availability may change at anytime. We recommend taking advantage of it as soon as possible to upgrade to the NEW FuelRod. Please check our website for the most current information on the Upgrade Program.

[*Note: All FuelRod Kiosk locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible.]

All FuelRod Kiosk locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible.

Visit any FuelRod kiosk*, select the "Swap" button on screen, and then insert your original FuelRod. Follow the on-screen instructions to complete the upgrade. As a reminder, You will need to re-insert your original FuelRod again to complete the upgrade process.

*Note: All FuelRod Kiosk locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible.

To check if the FuelRod kiosk* near you has been upgraded to support the NEW FuelRod program, please download the FuelRod App. In the app, navigate to the "Locations" tab. There, you'll see whether each kiosk is marked as "In Service" or "Out of Service." Rest assured, all kiosks will eventually be updated to the new program.

*Note: All FuelRod Kiosk locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible.

You can still use it as a normal charger, or you can bring your original FuelRod to any FuelRod kiosk* and upgrade to the NEW FuelRod for the cost of a swap. That simple!

*Note: All FuelRod Kiosk locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible.

Yes, you can still use your original FuelRod as a normal portable power bank/charger. However, it will need to be recharged manually as it is no longer supported at our kiosks. Remember, you can now upgrade your rod to the NEW FuelRod at any FuelRod kiosk* for the cost of the swap.

*Note: All FuelRod Kiosk locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible.

The program allows for one upgrade per transaction at the kiosk*. You can repeat the process if you have multiple original FuelRods.

*Note: All FuelRod Kiosk locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible.

You can find a FuelRod kiosks at various locations such as major airports, theme parks, hospitals, convention centers, and more.

To locate the nearest FuelRod kiosk, visit our website (www.fuel-rod.com) and use the kiosk locator tab or download the “FuelRod App” for convenient access. 

 All FuelRod locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible. 

NOTE: To check if the FuelRod kiosk near you has been upgraded to support the NEW FuelRod program, please download the FuelRod App. In the app, navigate to the "Locations" tab. There, you'll see whether each kiosk is marked as "In Service" or "Out of Service." Rest assured, all kiosks will eventually be updated to the new program.

No proof of purchase is necessary. Simply bring your original FuelRod to a FuelRod kiosk* to participate in the upgrade program.

*Note: All FuelRod Kiosk locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible.

Yes, even if your original FuelRod is damaged, you can still upgrade to the NEW FuelRod Kit for the cost of a swap.

Currently, the upgrade credit can only be applied in person at any FuelRod kiosks*.

*Note: All FuelRod Kiosk locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible.

Most of our kiosk* locations charge a small fee to swap a FuelRod. The fees currently range between $1 and $3 depending on the location/venue. We offer opportunities to offset this cost through credits when you download the FuelRod app.

*Note: All FuelRod Kiosk locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible.

The Upgrade Program is a special limited offer. Terms and availability may change at anytime. We recommend taking advantage of it as soon as possible to upgrade to the NEW FuelRod. Please check our website for the most current information on the Upgrade Program.

If you experience any problems during the upgrade process, please contact our customer service team for assistance. You can reach us by phone at (844) 383-5763, by email at support@fuel-rod.com, or by filling out the form on our website under the “Contact Us” tab.  

Note: The customer service number is also displayed on the FuelRod kiosk. 

Each FuelRod kit is packaged with a fully charged FuelRod, cables, and connectors. If your kit is missing a connector, please contact Customer Service. 

• One fully charged USB-C FuelRod (portable charger) 
• One 3.5'' USB C to USB C (for Android devices and iPhone Generation 15+) 
• One USB Micro Adapter (needed for some Android Devices) 
• One 3.5" USB C to Apple Lightning (for iPhone Generation 14 and prior) 
• One Adaptor for USB A Connections 

Yes. FuelRods can charge most smart phones or tablets using a micro-USB, USB-C, or Apple Lightning charging cables or adaptors.

Yes. You can use any cable with any USB-C standard connector with the FuelRod.

Yes. As long as the device charging port is a Micro-USB, USB Type C, or Apple compatible. Examples of other devices that may be charged using a FuelRod include: GoPro, PSP, AirPods, Bluetooth Speakers, etc.

In addition to being a great product that can be used over and over again to charge your portable phone or tablet, a FuelRod can be exchanged or “Swapped” for a fresh, fully charged replacement at any FuelRod Kiosk* located in many major United States airports, most major theme parks, or other popular locations.

*Note: All FuelRod Kiosk locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible.

At any FuelRod Kiosk. To find the nearest FuelRod Kiosk, see Locations on our website or download the FuelRod® mobile app. Swap fees may apply. FuelRod kiosks* can be found in major airports, theme parks, zoos, convention centers, colleges, and a growing list of locations throughout the United States.  

With the maps function, we do our best to ensure all locations are shown, but we are constantly expanding, and certain Theme Parks/Venues prohibit us from displaying their locations on our map. 

*Note: All FuelRod Kiosk locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible.

Most of our kiosk* locations charge a small fee to swap a FuelRod. The fee will range between $1 and $3 depending on the location/venue. We offer many opportunities to offset this cost through credits when you download the FuelRod app or through discount codes made available to our users throughout the year.

*Note: All FuelRod Kiosk locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible.

Yes. Using the USB-C cable that comes in the FuelRod kit, you can recharge it with any standard USB-C or USB wall charger. Simply plug the cable into the FuelRod, and the larger USB tip into any USB charging port or wall charger. The green LED lights will change from one green light to four green lights when your FuelRod is fully charged.

If your FuelRod is completely depleted, it will take approximately 2-3 hours to fully recharge using a wall charger. The LED light will change from one blinking green light to four solid green lights indicating the FuelRod is fully charged.

The higher-capacity NEW FuelRod is designed to deliver power more quickly, charging your device at a faster rate than the original FuelRod. While it may appear to deplete sooner, you’re actually receiving more energy in less time. This faster charging feature is intended to get your device powered up quickly and efficiently, as requested by many customers.

Once a FuelRod has been fully charged, it can be stored up to 8 months before using.

Typically, FuelRods provide 5 to 7 hours of extra run time on your smartphone. The NEW FuelRod has a capacity of 3200 mAh compared to the previous original FuelRod of 2600 mAh, which is enough energy to substantially charge most smart devices. 

The amount of charge a phone receives from a single FuelRod can vary based on many factors such as your device type, battery size, cellular strength or WIFI connection, any apps running in the background, location-based apps, ambient temperature, and current battery charge level. 

Keep in mind that you can swap/exchange your used FuelRod for a fresh one at any FuelRod Kiosk* located nationwide. 

*Note: All FuelRod Kiosk locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible.

Yes. When charging, FuelRods will experience a small amount of heating, this is typical for any portable charger.

The new FuelRod can be easily swapped/replaced/exchanged at any FuelRod Kiosk* even if damaged. We have your back!

*Note: All FuelRod Kiosk locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible.

FuelRod customer service is available from 6 AM to 9 PM Pacific Time by dialing 1-844-383-5763 (1-844-FUELROD), you may also use the “Contact Us” tab in the FuelRod® Mobile App or go to CONTACT US on our website www.fuel-rod.com.

Our app lets you have a touchless experience when purchasing or swapping out FuelRods on the go, easy pay option with your phone, and able to locate the nearest FuelRod kiosk. You will also have direct hotline access to our customer support team during our business hours, and best of all, receive a $5 credit for signing up and additional $1 credit for any purchases made in the mobile app.

Also you have the ability to check if the FuelRod kiosk* near you has been upgraded to support the NEW FuelRod program, please download the FuelRod App. In the app, navigate to the "Locations" tab. There, you'll see whether each kiosk is marked as "In Service" or "Out of Service." Rest assured, all kiosks will eventually be updated to the new program.

*Note: All FuelRod Kiosk locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible.

The FuelRod App is available for download on iPhone® at the App Store and for Android™ on Google Play.

Yes! These are safe for airplane use, but like any portable battery, should remain in your carry-on bag, not in checked luggage. The FuelRod meets or exceeds all standards for air travel. Safe travels. 

The FuelRod service is supported by over 50 US international Airports, who are proud partners. With FuelRod, passengers may purchase a kit complete with a fully charged higher capacity USB-C FuelRod, cables and adapters to immediately start charging their device or they can simply swap/exchange for a fresh fully charged one at any of our kiosks* nationwide. 

*Note: All FuelRod Kiosk locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible.

We continuously strive to improve our products and service. Stay tuned to our website and social media channels for updates on future enhancements and new features.

For Venue or Location Managers/ Direct Representative:

If you are a manager or direct representative of a venue and would like to provide FuelRod Service to your customers or patrons, or if you would like more details about the FuelRod service, please fill out the form on our website under the "Request a Kiosk" section or click this link.

For Customers Requesting FuelRod Service:

If you are a customer who would like to see FuelRod Service at a specific venue, we encourage you to reach out to the location directly or fill out their contact form on their website, expressing your interest in having the FuelRod Service available. Venues need to hear from their patrons to understand the demand and help bring the FuelRod service to you.

If you have any further questions or need assistance, please contact our customer service team at (844) 383-5763, email us at support@fuel-rod.com or visit our website for more information and answers to FAQs.