Frequently Asked Questions

The new FuelRod comes with increased battery capacity (23% more power than the original FuelRod) and USB-C compatibility for faster charging capabilities. It also includes a sleek design with a new power button and LED power indicators to let you know how much charge is left. Updated cables and adaptors are also included in the NEW FuelRod Kit.

Yes, the new FuelRod will be swappable nationwide!*

*Note: All FuelRod Kiosk locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible.

The NEW FuelRod Kit includes a fully charged USB-C FuelRod, with cables and adapters included for most smart devices, and an increased battery capacity for longer usage.

The price of the NEW FuelRod Kit varies by location and venue. Customers will be able to purchase a kit at the nearest kiosk or online through our website or Amazon store if they prefer to plan ahead.

For the most current pricing and details, please visit our website, Amazon or check out the nearest FuelRod kiosk.

The NEW FuelRod is compatible with most smart devices (this includes Apple and Android devices), including those with USB-C, micro-USB, and lightning connectors. Remember the cables and adapters are provided in the New FuelRod Kit for your convenience.

You can recharge the NEW FuelRod at home using any standard USB-C wall charger or adapter.

The higher-capacity NEW FuelRod is designed to deliver power more quickly, charging your device at a faster rate than the original FuelRod. While it may appear to deplete sooner, you’re actually receiving more energy in less time. This faster charging feature is intended to get your device powered up quickly and efficiently, as requested by many customers.

The NEW FuelRod charges faster than the original version, typically taking about 2-3 hours to fully charge depending on the power source. Or you can swap it for a fresh one at any FuelRod kiosk* near you.

*Note: All FuelRod Kiosk locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible.

The LED indicators show the remaining battery charge. This feature helps you know when it’s time to recharge your FuelRod or swap for a fresh fully charged one at any FuelRod kiosk nationwide. Four solid green lights mean your FuelRod is fully charged and ready to go! 

Note: Click on the power button to see the status. Double click the power button to turn off.

The NEW FuelRod Kit is currently available on our website (www.fuel-rod.com), our Amazon Store and will be available at all Kiosks* nationwide.

*Note: All FuelRod kiosk locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible. 

The NEW FuelRod offers the unique advantage of being swappable at any FuelRod kiosk* nationwide, ensuring you always have access to a fully charged power bank, combined with the latest charging technology.

*Note: All FuelRod Kiosk locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible.

The NEW FuelRod offers faster charging, higher battery capacity, and enhanced compatibility, ensuring a more reliable and convenient charging solution for your devices.

If you lose your FuelRod, unfortunately you will need to purchase a new one.

For bulk purchase inquiries, please contact our sales team through our website for more information on available discounts. Please select the “Contact Us” Tab or email support@fuel-rod.com.

The NEW FuelRod will be swappable at existing FuelRod kiosks* nationwide, including airports, theme parks, hospitals, and convention centers. All FuelRod locations are being upgraded to support the new program through a phased rollout. Rest assured; we are working as quickly as possible to have all kiosks updated. Please check the FuelRod app for the most current list of in-service locations or reach out to customer service at 844-383-5763.

*Note: All FuelRod Kiosk locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible.

Each FuelRod kit is packaged with a fully charged FuelRod, cables, and connectors. If your kit is missing a connector, please contact Customer Service. 

• One fully charged USB-C FuelRod (portable charger) 
• One 3.5'' USB C to USB C (for Android devices and iPhone Generation 15+) 
• One USB Micro Adapter (needed for some Android Devices) 
• One 3.5" USB C to Apple Lightning (for iPhone Generation 14 and prior) 
• One Adaptor for USB A Connections 

Yes. FuelRods can charge most smart phones or tablets using a micro-USB, USB-C, or Apple Lightning charging cables or adaptors.

Yes. You can use any cable with any USB-C standard connector with the FuelRod.

Yes. As long as the device charging port is a Micro-USB, USB Type C, or Apple compatible. Examples of other devices that may be charged using a FuelRod include: GoPro, PSP, AirPods, Bluetooth Speakers, etc.

In addition to being a great product that can be used over and over again to charge your portable phone or tablet, a FuelRod can be exchanged or “Swapped” for a fresh, fully charged replacement at any FuelRod Kiosk* located in many major United States airports, most major theme parks, or other popular locations.

*Note: All FuelRod Kiosk locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible.

At any FuelRod Kiosk. To find the nearest FuelRod Kiosk, see Locations on our website or download the FuelRod® mobile app. Swap fees may apply. FuelRod kiosks* can be found in major airports, theme parks, zoos, convention centers, colleges, and a growing list of locations throughout the United States.  

With the maps function, we do our best to ensure all locations are shown, but we are constantly expanding, and certain Theme Parks/Venues prohibit us from displaying their locations on our map. 

*Note: All FuelRod Kiosk locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible.

Most of our kiosk* locations charge a small fee to swap a FuelRod. The fee will range between $1 and $3 depending on the location/venue. We offer many opportunities to offset this cost through credits when you download the FuelRod app or through discount codes made available to our users throughout the year.

*Note: All FuelRod Kiosk locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible.

Yes. Using the USB-C cable that comes in the FuelRod kit, you can recharge it with any standard USB-C or USB wall charger. Simply plug the cable into the FuelRod, and the larger USB tip into any USB charging port or wall charger. The green LED lights will change from one green light to four green lights when your FuelRod is fully charged.

If your FuelRod is completely depleted, it will take approximately 2-3 hours to fully recharge using a wall charger. The LED light will change from one blinking green light to four solid green lights indicating the FuelRod is fully charged.

The higher-capacity NEW FuelRod is designed to deliver power more quickly, charging your device at a faster rate than the original FuelRod. While it may appear to deplete sooner, you’re actually receiving more energy in less time. This faster charging feature is intended to get your device powered up quickly and efficiently, as requested by many customers.

Once a FuelRod has been fully charged, it can be stored up to 8 months before using.

Typically, FuelRods provide 5 to 7 hours of extra run time on your smartphone. The NEW FuelRod has a capacity of 3200 mAh compared to the previous original FuelRod of 2600 mAh, which is enough energy to substantially charge most smart devices. 

The amount of charge a phone receives from a single FuelRod can vary based on many factors such as your device type, battery size, cellular strength or WIFI connection, any apps running in the background, location-based apps, ambient temperature, and current battery charge level. 

Keep in mind that you can swap/exchange your used FuelRod for a fresh one at any FuelRod Kiosk* located nationwide. 

*Note: All FuelRod Kiosk locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible.

Yes. When charging, FuelRods will experience a small amount of heating, this is typical for any portable charger.

The new FuelRod can be easily swapped/replaced/exchanged at any FuelRod Kiosk* even if damaged. We have your back!

*Note: All FuelRod Kiosk locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible.

FuelRod customer service is available from 6 AM to 9 PM Pacific Time by dialing 1-844-383-5763 (1-844-FUELROD), you may also use the “Contact Us” tab in the FuelRod® Mobile App or go to CONTACT US on our website www.fuel-rod.com.

Our app lets you have a touchless experience when purchasing or swapping out FuelRods on the go, easy pay option with your phone, and able to locate the nearest FuelRod kiosk. You will also have direct hotline access to our customer support team during our business hours, and best of all, receive a $5 credit for signing up and additional $1 credit for any purchases made in the mobile app.

Also you have the ability to check if the FuelRod kiosk* near you has been upgraded to support the NEW FuelRod program, please download the FuelRod App. In the app, navigate to the "Locations" tab. There, you'll see whether each kiosk is marked as "In Service" or "Out of Service." Rest assured, all kiosks will eventually be updated to the new program.

*Note: All FuelRod Kiosk locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible.

The FuelRod App is available for download on iPhone® at the App Store and for Android™ on Google Play.

Yes! These are safe for airplane use, but like any portable battery, should remain in your carry-on bag, not in checked luggage. The FuelRod meets or exceeds all standards for air travel. Safe travels. 

The FuelRod service is supported by over 50 US international Airports, who are proud partners. With FuelRod, passengers may purchase a kit complete with a fully charged higher capacity USB-C FuelRod, cables and adapters to immediately start charging their device or they can simply swap/exchange for a fresh fully charged one at any of our kiosks* nationwide. 

*Note: All FuelRod Kiosk locations are being upgraded to support the new program through a phased rolled out. We are working diligently to convert all kiosks as quickly as possible.

We continuously strive to improve our products and service. Stay tuned to our website and social media channels for updates on future enhancements and new features.

For Venue or Location Managers/ Direct Representative:

If you are a manager or direct representative of a venue and would like to provide FuelRod Service to your customers or patrons, or if you would like more details about the FuelRod service, please fill out the form on our website under the "Request a Kiosk" section or click this link.

For Customers Requesting FuelRod Service:

If you are a customer who would like to see FuelRod Service at a specific venue, we encourage you to reach out to the location directly or fill out their contact form on their website, expressing your interest in having the FuelRod Service available. Venues need to hear from their patrons to understand the demand and help bring the FuelRod service to you.

If you have any further questions or need assistance, please contact our customer service team at (844) 383-5763, email us at support@fuel-rod.com or visit our website for more information and answers to FAQs.

The Upgrade Program was introduced as a limited time offer that allows customers to upgrade to the NEW FuelRod for the cost of a swap. The Trade-In Program is a limited time offer that provides a $10.00 trade-in credit for return of an original FuelRod toward the purchase of the NEW FuelRod Kit. Customers simply pay the remaining balance to receive their fully charged, higher-capacity FuelRod with updated cables and USB-C compatibility at any FuelRod kiosk nationwide.

** Contractual requirements may cause pricing and offerings to vary by location. **

Note: Terms and availability may change at any time. We recommend taking advantage of it as soon as possible to trade in and upgrade to the NEW FuelRod. Please check our website for the most current information or reach out to our Customer Support Team.

The FuelRod Trade-In Program allows customers with the original FuelRod to receive a $10.00 trade-in credit toward the purchase of the NEW FuelRod Kit at any FuelRod kiosk nationwide. The NEW FuelRod Kit includes a higher-capacity rod, new cables, adapters, and USB-C for faster charging than the original FuelRod.

NOTE: ** The FuelRod Trade-In Program is a special limited time offer. Terms and availability may change at anytime. We recommend taking advantage of it as soon as possible to trade-in and upgrade to the NEW FuelRod. Please check our website for the most current information on the FuelRod Trade-In Program.**

Simply visit any FuelRod kiosk nationwide, select the ‘Swap’ option, and drop in your original FuelRod. You will be notified of its $10.00 trade-in value on the purchasing screen. If you choose to proceed, re-insert your original FuelRod, follow the on-screen instructions and pay the remaining balance for the NEW FuelRod Kit.

Yes, you can cancel the transaction before confirming. If you choose not to proceed with the trade-in, your original FuelRod will no longer be supported for swapping at FuelRod kiosks but can still be used as a portable charger and recharged manually.

Once you confirm and select the ‘Proceed with Trade-In’ option on the purchasing screen, you'll be prompted to re-insert your original FuelRod. After that, you’ll pay the difference for the NEW FuelRod Kit, which will be dispensed fully charged and ready to use.

The NEW FuelRod Kit includes a fully charged, higher-capacity FuelRod, updated cables, adapters, and USB-C compatibility for faster charging.

The trade-in credit reduces the price of the NEW FuelRod Kit by $10.00. You will need to pay the remaining balance, which may vary by location.

No, the trade-in process only allows for one original FuelRod per transaction. However, you can repeat the process for any additional original FuelRods you own.

Yes, even if your original FuelRod is damaged, you can still participate in the Trade-In Program and receive the $10.00 credit toward the purchase of the NEW FuelRod Kit.

The Trade-In Program is available at any FuelRod kiosks nationwide. When you select the "Swap" option on the purchasing screen and insert your original FuelRod into the kiosk’s swap slot, the Trade-In Program will be triggered, and you’ll be notified if it is available at that kiosk.

No, the Trade-In process must be completed directly at the FuelRod kiosk on the purchasing screen, not through the FuelRod App. Once you’ve upgraded to the NEW FuelRod Kit, you can continue using the FuelRod App for future swaps or purchases, as usual.

If you encounter any issues during your trade-in process at the kiosk, please reach out to our Customer Service team directly at 844-383-5763. Our team is here to assist you and ensure a smooth experience with your FuelRod Trade-In.

Customer Service: 844-383-5763 or support@fuel-rod.com

The FuelRod MAX10 is the newest addition to our swappable power lineup, featuring a 10,000 mAh capacity and wireless charging capabilities, including MagSafe support for iPhones. This high-capacity FuelRod charger offers extended power and the convenience of charging with or without cables. The FuelRod MAX10 comes fully charged and ready to go right out of the FuelRod kiosk. Currently, it is exclusively available at our New Gen. 2 kiosks and is undergoing beta testing at a major theme park in Orlando.

The FuelRod MAX10 combines high-capacity charging (10,000 mAh) with wireless charging technology, including MagSafe compatibility for iPhones. It features two USB-C ports with the ability to charge two devices simultaneously with cables, along with pass-through technology that lets you charge the MAX10 while powering your devices. Best of all, it’s swappable for a fresh, fully charged one! If your MAX10 is depleted or damaged, you can easily swap it out at any Gen. 2 kiosk. Its sleek, portable design makes it perfect for on-the-go charging.

The FuelRod MAX10 Kit includes the FuelRod MAX10 portable charger, a USB-C to USB-C cable, USB-C to Lightning cable for Apple devices, a Micro-USB adapter, a USB-C to USB-A adapter to support legacy USB-A charged devices, and a quick-start guide. The MAX10 comes fully charged and ready to use!

The FuelRod MAX10 supports Qi-enabled wireless charging and MagSafe for iPhones. Simply place your device on the charger’s wireless pad, located on the back of the MAX10. Look for the circle with the green plus sign, which indicates the wireless charging area. Once your device is properly aligned, it will begin charging instantly—no cables required.

Yes, the FuelRod MAX10 features two USB-C ports that allow you to charge two devices simultaneously via charging cables, plus the ability to simultaneously charge your Qi- and MagSafe-ready phone wirelessly. While the MAX10 itself is USB-C only, the kit includes cables and adapters to ensure compatibility with any smartphone or smart device, including USB-A, Micro-USB and Lightning connectors.

With a 10,000 mAh capacity (3x more power than our NEW FuelRod), the FuelRod MAX10 typically provides up to 2 charges for most smartphones and 1-2 charges for tablets. Actual performance may vary based on factors such as your device's battery size, usage patterns, and connection settings. Using the wireless charging feature may consume slightly more energy (and generate slightly more heat) than charging with cables, but both options ensure a reliable and convenient charging experience.

YES, the FuelRod MAX10 is currently swappable at our Gen. 2 kiosks and beta test locations. We are planning a nationwide deployment in 2025 of Gen. 2 kiosks and the new FuelRod MAX10. If needed, the MAX10 can also be recharged at home using a USB-C wall adapter. It typically takes 2-4 hours to fully recharge. For ultimate on-the-go convenience, you can also swap it for a fully charged MAX10 at any Gen. 2 kiosk.

Yes, the FuelRod MAX10 is compliant to TSA and other relevant standards and safe for air travel. It must be carried in your carry-on luggage and not placed in checked baggage.

Currently, the FuelRod MAX10 is available at Gen. 2 kiosks and select beta test locations. Stay tuned for an upcoming news release in 2025 regarding its availability for purchase online and at Gen. 2 kiosks nationwide.

Pricing for the FuelRod MAX10 varies by location. For current pricing, visit a Gen. 2 kiosk or check our website and app for updates.

The FuelRod MAX10 is compatible with most smartphones, tablets, and other USB-powered devices. It supports Qi- and MagSafe-enabled wireless charging and includes cables/adapters for USB-C, USB-A, Micro-USB, and Lightning devices.

Swapping your FuelRod MAX10 is quick and simple! Start by visiting a Gen. 2 kiosk and selecting the "Swap" button on the screen of the Kiosk. Next, locate the two grey arrows on either sides of your MAX10. These arrows guide you on how to insert the charger correctly, ensuring the barcode is scanned properly. Align the arrows with the slot on the kiosk, insert your MAX10, and follow the on-screen prompts to complete your swap. This process ensures a smooth and fast exchange of your depleted or damaged MAX10. (NOTE: For safety, please do not insert fingers into the return slot.)

Yes, the FuelRod MAX10 includes four green LED indicators to show remaining battery life, ensuring you always know when it’s time to recharge or swap for a fresh one.

Yes, the FuelRod MAX10 supports pass-through charging, allowing you to recharge the MAX10 while simultaneously charging your devices if needed

If your FuelRod MAX10 is damaged or no longer working, you can always swap it for a fresh, fully charged one at any FuelRod Gen. 2 kiosk. If you are not near a kiosk or need further assistance, please contact our Customer Service team at 844-383-5763 or email support@fuel-rod.com.

We value your input! If you have any feedback or experience any issues with your FuelRod MAX10, please contact our Customer Service team at 844-383-5763 or email: support@fuel-rod.com. Your feedback helps us improve our products and services.