Refund policy

RETURN & EXCHANGE POLICY

Website purchases:

Please review the following terms of service prior to making any purchases.

Return & Exchange Periods – Fifteen (15) days. If you want to return or exchange your purchase, please know that the time period begins the day you receive the Company Services you want to return or exchange.

Return with Our Prepaid Return Label - Pay nothing up front. Follow the instructions for printing a Prepaid Return Label. Include the packing slip (if you received one) or Return Form in the box with your return. Put the prepaid return label on the package and take it to an authorized UPS drop-off location. The return shipping fee may be deducted from your refund.

Return by Mail via the Carrier of Your Choice - If you received a packing slip, place the Return Form portion of it in the box with your return. If you did not receive a packing slip, you may get a pre-populated Return Form by looking up your order. If you can't locate your order, print a blank Return Form and fill it out. Then, place the completed form in the box with your return. Put the return label on the package, add postage and mail it via the carrier of your choice.

REFUND POLICY

With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item.

For returns by mail, once we receive your return, we will process it within 2–3 business days. Depending on your bank's processing time, it may take up to 7 days after we process the return to reflect on your account.

If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days. 

WEBSITE PURCHASE:  ORDER CONFIRMATION, CANCELLATION & REFUND

Our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. At any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reason. We may impose these limits on a per-person, per-household, per-order, or any other basis. If we reject, limit, or otherwise modify your order, we will attempt to notify you using the email address you provide to us. If we cancel an order or part of an order that we've already charged you for, we'll refund you the full amount of the canceled portion of the order.